Shipping & Returns
Delivery & Shipping Information
When placing your order, you will be given the shipping options available to you depending on the expected weight and volume of your parcel/s. Please note that this is only an estimate since certain items may require extra packaging to protect them during transportation.
Returns & Refunds
This is only a brief user-friendly summary of the terms that apply to returns and cancellations. Please view the Returns page for more information.
Returning Goods that are Defective
If the Goods are not defective, but you wish to return them anyway, you may only do so within 45 days from the date the Goods were delivered to you (and you will be responsible for all costs incurred in returning the Goods to us). We will give you a refund for the price of the Goods. However, you will need to complete and send to us the "Return Application Form" (available here).
Returning Goods that are not Defective
Special Order Goods
Once you have placed an Order for Special Order Goods, you have 14 days from the date of the Order to change your mind and cancel your Order. This is known as the "cooling-off" period, and during this period we may or may not proceed to purchase your Special Order Goods from our suppliers. In other words, we may wait until the cooling-off period has expired before proceedings to purchase your Special Order Goods from our suppliers.
If you do not cancel your Order within the cooling-off period, or you expressly told us to proceed with the purchase of the Special Order Goods despite the cooling-off period not having expired, then you will not be able to return the Special Order Goods to us under any circumstances (unless there is a defect with them). You will be liable to us for the full price of the Special Order Goods.