Refund policy

Returns & Refunds

For your convenience, we have set out on this page a brief user-friendly summary of the terms that apply to any returns and cancellations you may wish to make. However, it is important that you read and understand our full set of sales terms (available here) as these are the terms that will apply to the contract made between you and us (in other words, it takes priority over this web page), and it also contains explanations of what the capitalized words below mean.

Returning Goods that are defective

We offer a 1-year Warranty on all our Goods. You should review the full set of sales terms, because these outline situations under which the Warranty will not apply

If the Warranty does apply, and there is a material defect with the Goods, you will be able to return the Goods to us during the Warranty Period (and we will cover any reasonable costs you incur in returning the Goods to us).

We will either repair or replace the defective Goods or give you a refund for the price of the defective Goods. However, you will need to complete and send to us the "Return Application Form" (available here).

Returning Goods that are not defective

If the Goods are not defective, but you wish to return them anyway, you may only do so within 45 days from the date the Goods were delivered to you (and you will be responsible for all costs incurred in returning the Goods to us).

We will give you a refund for the price of the Goods. However, you will need to complete and send to us the "Return Application Form" (available here).

Special Order Goods

Under no circumstances (unless there is a defect) will you be able to cancel your Order or return the Special Order Goods, and you will not be entitled to any refunds. In the event that you attempt to cancel your Order for any Special Order Goods you will remain liable for (and will immediately pay us) the full price of the Special Order Goods.

Exchanged Goods

We may take a Deposit from you to secure a later delivery of the Exchanged Goods or to cover the situation where the Exchanged Goods you have provided are not complete or cannot be economically reconditioned.

On the 30th Business Day after the Exchanged Goods are delivered to us by you, we will give you back the Deposit (so long as you have also completed the "Return Application Form" available here ). However, if the Exchanged Goods are not delivered to us by you within 40 Business Days of us having agreed that you would send the Exchanged Goods to us, you will automatically forfeit the Deposit and we will keep it. You will no longer be required to send us the Exchanged Goods.

If, once the Exchanged Goods have been delivered to us by you, we determine that the Exchanged Goods are not complete or cannot be economically reconditioned, we may keep the Deposit and return the Exchanged Goods to you.

Cancelling Services that are faulty

We commit to providing the Services in accordance with certain standards. You should review the full set of sales terms, because these outline what these standards are and the situations under which these standards will not apply.

If, during the provision of the Services, you contact us and inform us you wish to cancel the Services because the Services are not being provided to the standards that we have committed to, then we will either repair or fix any defect (free of charge), or refund the amount paid for the part of the Services that are defective.

Cancelling Services that are not faulty

If the Services are not defective, but you wish to cancel them anyway, you may only do so within 45 days from the date we commenced the Services

We will refund any payment you have made to us for that part of the Services which have not yet been performed. However, you will remain liable to pay us the full price for Services that we have performed which are not defective, and we will be entitled to make any deductions necessary from amounts you have already paid us for Services that have been properly performed.

Please note that SNG Barratt will not cover any labour costs or consequential loss incurred due to any incorrectly supplied or faulty goods. For more information on this and other terms please refer to our TERMS AND CONDITIONS OF SALE .